Helpful answers
Everything you want to know before you rent.
Are your rentals clean?
Yes. Rental equipment is cleaned and inspected between uses according to its type. Inflatables are cleaned and sanitized after use, while tables, chairs, linens, catering equipment, décor, and other rentals are prepared for the next reservation.
Are inflatables safe?
All inflatable units are made from 100% lead-free vinyl. Safety is a requirement, and children must always be supervised by a responsible adult.
What kinds of events do you serve?
Our rentals work for birthdays, weddings, church festivals, charity events, corporate gatherings, school field days, family reunions, summer camps, grand openings, and more.
Can a bounce house go on a surface other than grass?
Yes. Inflatables can be set up on grass, cement, concrete, asphalt, or indoors with the appropriate anchoring system. Tell us about the terrain when you request your rental.
Do you deliver and set up?
Yes. We offer delivery, setup, and pickup. Tents, inflatables, photo booths, and large items include setup. Tables and chairs are delivered stacked unless setup is added.
Can I choose a specific delivery time?
Delivery is scheduled within a route-based window and confirmed the day before your event. Priority Delivery is available for a guaranteed time window for an additional fee.
What is required to reserve my rental?
A 50% reservation payment and signed agreement are required to secure an approved order. The remaining balance is due seven days before your event.
What areas do you serve?
We serve customers in West Virginia, Virginia, and Maryland. Share your event address so we can confirm availability, fees, and scheduling. Customer pickups are by appointment only.
What happens if items are damaged?
Customers are responsible for lost or damaged rental items during the rental period. Optional Rental Protection may be available for qualifying accidental damage, subject to its coverage limits and exclusions.
How long is the rental period?
Tents, chairs, tables, linens, and catering equipment may be rented for multiple days. Bounce houses, other inflatables, and photo booths are single-day rentals for safety, maintenance, and operational reasons.